Tutoring FAQ – Learning Tree Tutors

 

FAQ  Tutoring – Frequently Asked Questions tutoring FAQ

Is Tutoring the Right Solution for Me?

Lessons are tailored to fit your requirements and that is one reason 1-on-1 private tutoring is the best way to learn. You (or your child) can learn at your own pace.  A customized program will take into account the individual student’s strengths and weaknesses and we focus on what is needed to achieve learning goals.

***COVID–19  Guidelines**

When tutoring is in-person (as permitted locally), please follow standard guidelines such as keeping more distance than usual from other people, not sharing materials such as pens and pencils, and good hygiene practices such as to washing hands before and after lessons or after coming in from outdoors.
 

Tutoring Questions and Company Policies

When Can I Get Tutoring?

We provide tutors 7 days a week. We can usually work around your schedule and find a tutor to meet your requirements.  Most tutors are available after school hours and often on weekends.

.

Is Tutoring Done At My Home?

Tutoring  for children is usually done at home, but we can also meet students at the local library or another convenient location. A parent or responsible adult should be at home when a child is being tutored. We also teach online.

.

Children Under 18 Years

Ensure that a parent or a responsible adult is at home. Tutors are there to teach  only and do not take on  responsibility for childcare or property.

.

How Long Are the Tutoring Sessions?

Minimum 1 hour for Grades JK to 4. Recommended 1½ hour minimum for Grade 5 and up. One hour minimum for onlne. Discount rates may apply to specific length of lessons.
What If I Need To Change Class Time?

Book regular class days/dates with Learning Tree Tutors manager.  You can arrange any minor changes such as change in arrival time, time change on same day, etc., with your tutor directly.  Either your tutor or your Learning Tree Tutors contact person can be contacted about change in schedule or cancellation. Use telephone for any last minutes changes.

.

Late Policy?

If a student is late, the session will end at the originally scheduled time and the student is charged for the regular lesson. .
Cancellation Policy?

 Please give adequate notice if you need to cancel any scheduled class, normally a minimum of 24 hours before the class. In case of emergency call us by telephone first thing in the morning of the same day of the class and speak directly to either the office manager or to the teacher. ** Note: there is a 1 hour late cancellation charge if a you cancel without adequate notice.**.
What If I Want Another Teacher?

We will arrange another teacher for you if there is a demonstrable need to get a replacement, The first session is considered a trial to see if there is a good fit, but we do consider  changes carefully after that.

.

Do My Tutoring Hours Expire?

You can use your hours  within 12 months of purchase with no increase in price for the same type of service.  (We will see what we can do even if you return after a long absence),

.

Payments? How Can I Pay?

Make payments online  by credit card (PayPal) or through INTERAC online banking.  Make your payment at least 24 hours before your first session or before an installment payment is due.  There are no cash payments or payments paid directly to your teacher .

.

Refunds
There is no problem if you cancel after only 1 or 2 lessons. Otherwise there is normally no refund (since hours do not expire) but your request will be considered if there is a special circumstance or reason. Note, however, there will be a $25.00 processing fee charged if a refund for unused hours is given and discounts may no longer be applicable if you did not complete enough hours to qualify for a discount.

.

Is Tutoring Only In Toronto? Which Areas?
We cover most neighborhoods in central and mid-town Toronto.If you live anywhere in the city with an M area code—-ask us to check if we can be of help.
 

Tutoring Guarantee 

For more information on what we guarantee, please go to


Learning Tree Tutors tutoringLearning Tree Tutors – Request a Tutor Today